ICT Manager NEC (Software) Job

ICT Manager NEC (Software) Job – Port Moresby, Papua New Guinea

Location: National Capital District, Papua New Guinea
Industry: Electronics & Information Technology
Company: Able Computing

Able Computing, a rapidly growing Information Technology company, is inviting applications from experienced and motivated professionals for the position of ICT Manager NEC (Software) based in Port Moresby. The company focuses on delivering reliable ICT solutions and high-quality technical support services to improve business performance and client satisfaction.

Position Overview

The ICT Manager (Software) will be responsible for supervising the technical support team, ensuring timely resolution of customer issues, and maintaining high service standards. The role also involves improving team efficiency, strengthening customer satisfaction, and managing ICT support operations and projects.

Key Responsibilities

• Supervise and manage the technical support team to ensure effective service delivery
• Handle and resolve customer technical issues in a timely and professional manner
• Develop and maintain technical documentation and knowledge resources
• Train, mentor, and support staff to enhance troubleshooting skills
• Monitor team performance and customer satisfaction targets
• Work closely with internal departments to resolve complex ICT matters
• Manage help desk tickets, task prioritisation, and issue escalation
• Establish and implement standard operating procedures for technical support
• Oversee ICT project timelines including system updates, upgrades, migrations, and outages

Qualifications and Experience

• Bachelor’s Degree in Computer Science, Information Systems, or a related field
• Minimum of five (5) years’ experience in technical support, including leadership experience
• Strong communication skills with the ability to explain technical information clearly
• Experience with help desk ticketing systems and CRM software
• Strong analytical and problem-solving abilities
• Ability to work under pressure in a fast-paced environment
• Valid driver’s licence with practical driving skills
• Proven team leadership and personnel management background
• Willingness to train staff and transfer technical knowledge

Personal Attributes

• High-quality work output aligned with company standards
• Flexible and adaptable to assigned duties
• Professional, caring, and client-focused attitude
• High level of integrity and professionalism
• Self-motivated, driven, and results-oriented

Salary and Benefits

• Competitive salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• Opportunities for career growth and professional development
• Supportive and collaborative working environment

How to Apply

Interested applicants should submit their updated resume and a cover letter to:
Email: mj@tawamist.com

Apply today for an ICT Manager job opportunity in Port Moresby and grow your career in Papua New Guinea’s ICT sector.